§11 Rights of the buyer in the event of breaches of duty by the seller
(= warranty claims); limitation of claims; relationship to damages
(1) In the event of poor performance by EVODROP, i.e. if the actual performance falls short of the contractually owed performance (defectiveness), the customer's claims shall be governed by the following provisions.
(2) Initially, the customer shall only be entitled to demand that EVODROP remedy the defective performance (rectification of defects) within a reasonable period of time. EVODROP shall be entitled to choose the type of remedy of the defect, essentially repair or replacement, by which EVODROP will remedy the defective performance. For the purpose of remedying the defect, the customer shall grant EVODROP or third parties commissioned by EVODROP access to the goods and support any necessary and required measures. EVODROP shall bear the costs of remedying the defect, with the exception of any additional costs associated with the onward transportation of the goods to a place other than the original destination.
(3) If EVODROP fails to remedy the defect within a reasonable period of time or if the type of remedy chosen by EVODROP does not result in freedom from defects, the customer shall be entitled to reduce the purchase price.
(4) The customer shall only be entitled to cancel the contract if
a) the defect constitutes a material breach of contract, and
b) the rectification of this defect was not carried out within the reasonable period or did not result in freedom from defects. Lit. b. shall not apply if the defect constitutes a material breach of contract and the elimination of the defect is unreasonable for the customer due to the circumstances of the individual case or will obviously remain unsuccessful.
(5) The customer shall also be entitled to rescind the contract if EVODROP fails to perform in the event of non-compliance with the delivery deadline despite setting a further reasonable deadline, which as a rule may not be less than two (2) weeks. With regard to this further deadline, § 6. clause 6 sentence 1 shall apply accordingly.
(6) The customer shall be obliged to assert the claims under clauses 2 - 5 within a reasonable period of time. The customer shall request EVODROP in writing to perform the actions.
(7) If the non-performance or defective performance relates to only a part of the delivery, the claims under Clauses 2 and 3 shall only apply with regard to the part affected by the non-performance or defective performance. In such a case, the entire contract (clauses 4 and 5) may only be rescinded if the incomplete delivery or only partial delivery in accordance with the contract constitutes a material breach of contract in itself.
(8) Warranty claims - with the exception of claims for damages - shall become time-barred within twelve months of the transfer of risk. This shall not apply to fraudulently concealed defects or defects that were not recognizable (§ 10 No. 3).
(9) The customer may only demand rescission of the contract or replacement delivery if he can return the previously received service essentially in the same condition as he received it.
(10) The aforementioned claims for poor performance due to improper handling by the customer or disregard of the instructions for use are excluded.
(11) Clause 4.b. and Clause 4 sentence 2 shall apply accordingly to the assertion of claims for damages due to defects in accordance with § 12.