Evodrop is ISO 9001:2015 certified.
The ISO 9001 is based on four guiding principles that an organization must adhere to in order to be certified:
Context of the Organization: According to the standard, organizations should monitor and review issues that may impact their operations or long-term viability. The significance is determined by the context or needs of the interested parties. If relevant changes occur, they must be incorporated into the system so that future processes can benefit from them.
Process Approach: The standard requires documenting the interactions between quality-relevant processes. This must also be ensured for all functions:
- Clearly formulate tasks to be fulfilled
- Definition of responsibility, authority and interfaces
- Provision of necessary resources for fulfillment
- Monitoring the implementation of processes and evaluating success
- Systematic identification of risks and opportunities
- Continuous improvement
Customer Orientation: Customer orientation and resulting increase in customer satisfaction are essential components of continuous improvement. The step-by-step approach follows the PDCA cycle, allowing all business processes to be constantly analyzed and improved.
Risk Management: In the context of an organization’s objectives and processes, risks and opportunities are important. Risks and opportunities must be evaluated with each introduction, maintenance or improvement of the QM system or its processes. By anticipating events and planning accordingly, companies are better able to prevent problems from occurring.
The ISO 9001 is based on the principles of quality management, which are described in the ISO 9000 standard:
- Customer focus
- Involvement of people
- Process approach
- Evidence-based decision making
- Relationship management